Whenever a booking that hasn't been rescheduled before is cancelled, we will charge the following costs:
A. If a booking is made 7 days before the event:
B. If a booking is made in less than 7 days before the event:
In case a booking is cancelled that has previously been rescheduled, we will charge € 70,- for each cancelled room, regardless of when the room(s) are cancelled.
In case a guest hasn't cancelled their booking, but didn't show up at the scheduled time, we will charge the full amount of the booked room(s).
Bookings can be rescheduled free of charge once within 24 hours after a booking has been made.
Note the following:
In case a booking is rescheduled 7 days or more before the event, we won't charge anything and this option can be used twice.
In case a booking is rescheduled 3 days or more, but less than 7 days before the event, the following takes effect:
If the event takes place in less than 3 days, the booking can't be rescheduled and must be cancelled.
• Changing the amount of players is always possible, even at the moment of arrival, as long as the number of booked rooms isn't changed. Prices are then adjusted based on the right amount of players. In case there are less players than booked, we will give a voucher with the difference in price that can be used on the next visit. In case there are more players, the difference must be paid at our location.
• If the number of players changes so that one or more of the booked rooms must be cancelled, we will charge € 70,- for each cancelled room.
• In case you have booked an arrangement, you can change the number of participants until 24 hours before the event. Note that this is only possible for the arrangement, which includes everything but your visit to our escape room. Changing/cancelling of the booked escape room adheres to the policy as described above.
In case the number of participants is not decreased or if changes are made in the number of participants within 24 hours of the event, we will charge the full amount.
• We work with scheduled time-slots and we ask you to arrive at our location 10 to 15 minutes before the event. Our games have a set end time. In case our guests arrive late, the time to play the room(s) will be shortened. This does not result in (partial) refund.